We offer different delivery speeds:
- Free Delivery (Royal Mail 48) - 2-3 Working Days (Free > £15 Spend)
- Standard Delivery (Royal Mail 48) - 2-3 Working Days (£1.99)
- Tracked Delivery (Royal Mail Tracked 48) - 2-3 Working Days (3.99)
- Priority Delivery (Royal Mail Tracked 24) - 1-2 Working Days (£5.49)
- Expedited Delivery (DPD Next Day) - 1 Working Day (£6.99)
Germany, France, Ireland, Italy, Spain
- Free Priority Delivery - 3-5 Working Days (Over £50 Spend)
- Priority Delivery - 3-5 Working Days (£6.99)
Rest of Europe
- Free Delivery - 7-14 Working Days (Over £65 Spend)
- Standard Delivery - 7-14 Working Days (£6.99)
- Standard Delivery - £15.00 - 7-14 Working Days
- Expedited Delivery - £25.00 - 1-3 Working Days
- Free Delivery (Spend over £100) - 7-14 Working Days
When Will My Order Be Dispatched?
We aim to dispatch orders within 1 day of receiving your order.
Need to return an item? Not a problem.
We accept returns of all items which have not been used.
Please contact us via firstname.lastname@example.org to arrange a return.
We're extremely confident in our products quality & our aftercare service. Our Lifetime Guarantee which applies to every SHO product is a true representation of this faith.
Our Lifetime Guarantee is ultimately our promise that if you have a problem with a product we will find a solution for you. No questions asked.
Our fantastic customers are the most important part of our business. We will do anything to ensure your happiness with your purchase from SHO.
How Long Is "Lifetime"
Lifetime refers to the estimated lifetime of the product. Uniquely, we're actually handing the definition of this product lifetime over to you! We trust that you have a fair opinion of the product's life expectancy. If you think your circumstance warrants action, simply let us know.
Our guarantee covers against manufacturing defects.
Is Accidental Damage Covered?
Unfortunately we cannot cover accidental damage of your SHO products.
Why Do I Need To Register?
We need your details to cross register with our records from various sales channels. Please register here.
I've Got A Broken Product, How Do I Get Help?
Easy Peasy. Simply email our lovely team at email@example.com